Privacy Policy
Table of Contents
1. Introduction
R2 Restoration Network LLC ("we," "us," or "our") operates a web application for referring Restoration clients. This Privacy Policy explains how we collect, use, share, and protect your personal information. Contact us at admin@r2rn.com with questions.
2. Information We Collect
2.1. User-Provided Information: We collect information you provide, including:
a. Name, email address, phone number, and payment details (e.g., bank information, W-9 forms).
b. Referral data (e.g., details about referred Contacts).
2.2. Automatically Collected Information: We collect information automatically, including:
a. IP address, browser type, device information, and cookies.
b. Website usage analytics via Google Analytics (pages visited, time on site, referral sources, general geographic location).
2.3. Third-Party Data: We collect information processed by third-party services, including:
a. Twilio (e.g., phone numbers for text messaging).
b. SendGrid (e.g., email addresses for communications).
c. SignNow (e.g., signatures, document metadata for e-signatures).
d. Google Analytics (e.g., website usage patterns, traffic sources, user demographics for analytics purposes).
e. Google Places API (e.g., address searches, location data for autocomplete functionality during referral submissions).
3. How We Use Information
3.1. We use your information to:
a. Process referrals and issue payments.
b. Send communications (e.g., account updates, payment confirmations).
c. Manage your account and provide Web Application services.
d. Improve our Web Application and analyze usage.
e. Comply with legal obligations.
4. How We Share Information
4.1. Service Providers: We share information with third-party service providers who process data on our behalf, including:
a. Twilio for text messaging.
b. SendGrid for email communications.
c. SignNow for e-signature services.
d. Google Places API for address autocomplete functionality.
4.2. Other Sharing: We may share information:
a. With payment processors to facilitate payments.
b. With law enforcement or regulators, if required by law.
c. In connection with a business transfer (e.g., merger or acquisition).
4.3. We do not sell your personal information.
5. Your Rights
5.1. Depending on your location, you may have the following rights:
a. U.S. Residents: Under laws like the California Consumer Privacy Act (CCPA), you may request to access, delete, or opt out of sharing your personal information.
b. EU/UK Residents: Under the General Data Protection Regulation (GDPR), you may request to access, rectify, erase, restrict processing, port, or object to the processing of your data.
5.2. To exercise your rights, contact us at admin@r2rn.com.
6. Communications
6.1. By using our Web Application, you consent to receive emails and text messages about referrals, payments, account updates, or Web Application services.
6.2. You may opt out of non-essential communications (e.g., promotional messages) by following instructions in our messages or updating your account settings. You cannot opt out of essential communications (e.g., payment confirmations, account notices).
7. Security
7.1. We use encryption, secure servers, and other reasonable measures to protect your information.
7.2. Our third-party providers (e.g., Twilio, SignNow) maintain industry-standard security, such as SOC 2 compliance.
7.3. No system is 100% secure, but we strive to protect your data.
8. Data Retention
8.1. We retain your information until your account is terminated, plus any legally required periods (e.g., for tax records).
8.2. Upon termination, we delete your data within 30 days, except as required by law or for pending referral payments.
9. Cross-Border Transfers
9.1. Your information may be transferred to and stored in the United States.
9.2. For EU/UK users, we use GDPR-compliant mechanisms, such as Standard Contractual Clauses, to ensure lawful data transfers.
10. Cookies, Analytics, and Location Services
10.1. We use cookies for Web Application functionality, session management, and analytics.
10.2. Google Analytics: We use Google Analytics to understand website usage. Google Analytics uses cookies to collect anonymous information about how visitors use our site. You can opt out using Google's browser add-on or by adjusting your browser settings.
10.3. Google Places API: We use Google Places API to provide address autocomplete functionality when you submit referrals. This service processes your address searches and location queries to provide accurate address suggestions. Google may store search queries and location data in accordance with their privacy policy.
10.4. You can manage cookie preferences through your browser settings, though disabling cookies may affect website functionality.
10.5. For more information about Google's privacy practices, visit Google Privacy Policy at https://policies.google.com/privacy.
11. Children's Privacy
11.1. Our Web Application is not intended for users under 13. We do not knowingly collect data from children under 13.
12. Updates to This Policy
12.1. We may update this Privacy Policy from time to time.
12.2. We will notify you of changes via email, text, or through the Web Application. Your continued use constitutes acceptance of the updated policy.
13. Contact Us
13.1. For questions or complaints about this Privacy Policy, contact us at:
Email: admin@r2rn.com
Mail: 1340 Chelsea Road, Wantagh, NY 11793
13.2. For accessibility accommodations or alternative formats of this Privacy Policy, email admin@r2rn.com with "Accessibility Request" in the subject line.